A Message to Our Valued Owners:
We would like to thank you for your selection of a Subaru vehicle. At Subaru, we take pride in our products and are committed to your continued satisfaction. It is with your continued satisfaction in mind that we are announcing the following recall service program.
Subaru has determined that the resin composition used for the floor mat backing in 2014 model year Forester vehicles was not manufactured to specification, which can cause the floor mats to curl when exposed to heat.
Curling of the driver side floor mat could distract the driver and/or interfere with proper operation of one or a combination of, the vehicle's clutch, brake, and accelerator pedals. Brake or accelerator pedal interference may result in very high vehicle speeds and make it difficult to stop the vehicle, which could cause a crash.
The condition described only poses a safety risk when an affected Genuine Subaru carpeted floor mat is installed in the driver’s floor position. Once the mat is removed from the vehicle, the safety risk no longer exists.
If your 2014 Forester was delivered without carpeted floor mats installed, this message does not apply to you. However, you will be notified when properly manufactured floor mats are available for your vehicle.
WQH-44 Safety Recall FAQs:
Q: What Subaru models are involved?
A: Only 2014 Forester models with carpeted floor mats.
Genuine Subaru All.weather floor mats (rubber, non.carpeted mats) are not affected by this recall.
Q: Is it important that I have this recall done immediately?
A: You should immediately remove the driver’s carpeted floor mat from the vehicle and store it for future return. Do not replace it with any of the other mats.
A second notification letter will be sent to you when replacement mats become available. At that time, Subaru will replace the carpeted floor mat set at no cost to you.
Q: What will be done to the vehicle?
A: When replacement mats become available, Subaru will replace the carpeted floor mat set at no cost to you.
Q: How much will this recall cost?
A: This recall will be performed free of charge at any authorized Subaru dealership.
Q: Do I have to return to the dealer where I bought the car?
A: Any authorized Subaru dealership will be able to perform this recall free of charge for you.
Q: Can I have this recall performed at an independent repair facility?
A: No, only an authorized Subaru dealership can perform this recall free of charge for you.
Q: Do I need to make an appointment?
A: When you receive your second notice, please contact your authorized Subaru dealership to set up an appointment to ensure that the dealer is able to allocate a time slot to best accommodate you.
Q: When can I have the recall completed?
A: After you receive a second notice informing you that replacement mats are available.
Q: If I live in Canada do I have to return to the United States to have this performed?
A: Any authorized Subaru dealership in either the United States or Canada is capable of performing this recall.
Q: If I no longer own the vehicle what should I do?
A: If you no longer own your vehicle, please complete the prepaid postcard enclosed with your notification letter and mail it to us.